Terms and Conditions

Travupadi.com acts as an agent on behalf it’s customers/clients in the submission of applications for visa and ancillary services to the appropriate institutions and/or immigration authorities.

Travupadi shall not be held responsible for costs (directly/indirectly or consequential) incurred due to any delay arising from incomplete visa application form, inaccurate/false information or documentation provided, or as a result of circumstances outside travupadi’s control.

Travupadi reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.

Travupadi bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, and loss of earnings or any other costs.

Travupadi will not be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, Travupadi would strive diligently to minimise any delay or inconvenience caused in this respect.

Travupadi is a private company and do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a visa application. The final decision on all applications rests with the relevant authority responsible for issuing and granting travel document.

Travupadi cannot influence any decision made by an immigration authority; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.

It is the client’s responsibility to provide Travupadi with all required information and documentation concerning the application. However, Travupadi may assist, where necessary, to provide documentation subject to clients request.

Travupadi cannot lodge a visa application until it has complete documentation and any subsequent documentation requested by Travupadi from the applicant.

Travupadi will use and rely on information provided by the clients in the provision of services to them. Travupadi will not independently verify or assume responsibility for the accuracy or completeness of such information.

Travupadi shall not be held responsible for any changes in immigration policy which affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities.

Travupadi shall not be responsible to provide the relevant medical forms/vaccination cards to a client, should health examinations be required. Hence Travupadi has no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.

Our prices may change without prior notice as our prices are governed by exchange rates and changes in immigration costs.

As soon as payment is received, the client is deemed to have engaged the service of Travupadi. Once the service has been provided to the client it cannot be returned.

Where visa was denied, visa processing fees are non-refundable.

If, after requesting for visa application with Travupadi you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, 20% of the amount paid shall be deducted as assessment and/or administration fees.

In the event of loss or damage to any passport or documents received, Travupadi  liability will be limited to the actual value of the passport and documents up to a maximum value of N5,000 (Five Thousand Naira) per applicant.

Travupadi accepts no liability for consequential loss.

Travupadi reserves the right not to provide any service without the client agreeing to our terms and conditions as set out herein.

Travupadi will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa as this is out of our control.

Travupadi shall not be held responsible under any circumstance, to compensate for any injury, accident, loss, damage or delay (whether directly or consequential), of any passports or travel documents by any third party courier/delivery company.

Travupadi is entitled to include additional Terms & Conditions should the need arise. The request for lodgement of an application to Travupadi by web, post, phone, email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.